If you forget your encryption key, it is not possible to decrypt your backed up data, and you need to create a new backup. Because the encryption key is never sent in readable form to our servers, it is not possible to retrieve.

Do the following:
1. Log in to your MyFileflow account and click on Fileflow Backup. Sign in with your username and password.
2. Check the box next to your backup set and delete it.
3. Open the Fileflow Backup application and start a new backup immediately.