- General information
General information about Fileflow and common features of applications and services
What is Fileflow?
Fileflow (Fileflow AS) is a provider of professional file transfer and online backup services. The name Fileflow means fast, easy and secure transmission of digital data.
Why should I use Fileflow?
We replace the original methods of file transfer and backup, and have solved the common problems associated with it. Everyone transfer data, and everyone needs to backup their data. We make it fast, easy and secure.
Have you experienced having too large files to email, or experienced that the files do not arrive?
Maybe your company uses FTP and many customers find this to be bothersome? Or that you would like to have a presentable and professional file transfer service on your own website?
Perhaps you are in need of sending sensitive data electronically?
Have you experienced disk failure, theft or damage to your computer? Spent hours searching for lost files?
What are the minimum system requirements?
- Java, minimum version 1.5, also know as Java 5. Test your Java now: http://www.java.com/en/download/help/testvm.xml
- Amount of free disk space equivalent to the amount of data you wish to transfer.
- Minimum 65MB RAM.
- Cookies enabled. (See your browser settings.)
Are there really no limitations?
Yes, really. Unlike all competitors, we don't have a limit for the amount of files, number of uploads/downloads or file size. We know it sounds incredible, send or receive files as much as you like, as often as you like!
How fast are you really?
The speed of sending (uploading) and receiving (downloading) files is determined by your own Internet connection and the type and amount of data you wish to transfer, but we compress and pack all files, we utilize all your available bandwidth, and optimize the data stream in order to maximise the speed of transfer.
If you transfer files with us, it is likely that we are fastest. We are so confident that we urge you to try it for yourself!
Should I pack or compress files or folders before I send them?
No, we pack and compress all your data for you. In fact, we recommend you not to do anything to your files before sending them.
Are your services ad-free?
Yes. Instead, we have customisation features so that can use your own branding.
Are your services brandable?
Yes. You can customise the appearance of WebCourier and FastStore, and you can use your own banner in all email notifications related to file transfer.
Do you have support?
Yes, and we don't charge you extra for it.
Telephone: +47 974 14 025 (09:00 to 16:00 CET Monday to Friday, except on national holidays.)
. We will reply as soon as possible.
Can I add my company logo and color profile?
Yes, you can brand WebCourier and FastStore and you can use your company logo in all email notifications. Simply log in to your account and click on your product's settings.
Do you charge for support?
No, its all part of your subscription.
Do you offer a free service?
Yes, you can try
our file transfer for free and without commitment, and even without advertisement. Trials are limited to fourteen (14) days and five (5) transfers. You must verify the email that you provide when registering.
Why do I need to register to try?
We require a registration to create your MyFileflow account. Everything related to you and your products are in your MyFileflow account. Registration is free, simple, and takes seconds to complete.
What is the minimum service period?
Our services are subscription-based with an annual advance payment, or otherwise is stated in individual agreements. Feel free to contact us
if you have special needs and requirements.
Can some of my data be lost on the way?
No. All your data is automatically packed and compressed before its uploaded to our servers. What you send, the recipient gets.
Can my photos/files/data be damaged in any way?
No. We use full lossless compression. What you send, the recipient gets.
Are there any bandwidth limitations?
No. We only set limitations if you want us to.
Am I at risk from viruses?
We scan all files for viruses when they have been uploaded to our servers and before they are delivered. If we suspect problems with a file, you will be warned when trying to open the file. Please note that our virus scanning is not a substitute for your own anti-virus software.
How secure are your services?
Before your data is transferred from your computer and/or server they are encrypted. All files are transferred over a secure SSL encrypted connection and the data remains encrypted on our servers. We use encryption equal to, or greater than, industry standards: For file transfer we use 2048-bit RSA, and for backup we use 256-bit AES, and both are approved and recommended by the National Institute of Standards and Technology (NIST), a non-regulatory federal agency within the U.S. Department of Commerce. We can therefore be used for transferring sensitive data. You can also password protect your files, and only people you give the password to have the ability to download your files.
Your data is stored in a secure, continuously monitored and guarded data center.
Where are my files stored? Is my data secure?
You data is stored in a purpose built, state of the art EN ISO 9001:2000 certified data center with 24/7/365 surveillance and security personnel, located in Oslo, Norway.
Who can send files to me?
If you can make file transfer available to others with WebCourier or FastStore, virtually anybody with an Internet connection can send files to you and your company. The difference the two is that WebCourier is a public web service, and FastStore is a system based on client applications you specify.
How long are my files stored for?
All transferred files (sent or received) are stored on our servers for fourteen (14) days, or otherwise is stated in individual agreements. The exact delete time is specified in your MyFileflow account and in email notifications. After files have been deleted, they are permanently gone.
All backed up files are stored on our servers for as long as you have a valid subscription.
Who can receive the files I send?
Everybody. There are no requirements for downloading files.
Where can I see my account details?
Log in to your MyFileflow account. Account details are displayed right away, in the Home section. Everything related to your customer relationship and your products are in your MyFileflow account.
Answers relating to trouble-shooting common features of all Fileflows applications and services.
I am asked to trust a Java applet. Why?
In order use a Fileflow product, Java based applications and applets need to interact with your local file system. You are asked because your system is by default set not to allow access to your local files. For our products to work, you must click on Allow/Trust/Yes when asked if you trust an applet.
In Firefox the certfiicate confirmation box should look similar to this:
In Safari the certfiicate confirmation box should look similar to this:
I have a problem. What do I do?
1. Make sure that you have the latest version of Java installed.
- PC users: go to Control Panel and click on Java. Select the Update tab, and click on Update Now.
- Mac users: click on the apple in the far left corner of the screen, and select Software Update. Or, go to www.java.com and click on Free Java Download.
2. Check that Java is enabled in your browser.
- In the menu bar, click on Tools and select Internet Options.
- Click on Advanced tab, and scroll down to Java (Sun).
- Enable Java by checking Use JRE.
- Next, select the Security tab, and click on the Custom Level button.
- Scroll down to Scripting of Java applets.
- Click OK to save your preferences.
- Restart Internet Explorer.
- From the menu bar, click on lt;strong>Tools and select Preferences.
- Select the Content category.
- Restart Firefox.
- From the menu bar, click on Preferences.
- Click on the Security tab.
Google Chrome requires Java 6 Update 12 or greater (Java 6u12+), as indicated in the Google Chrome Help Center. Chrome is not officially supported by Sun for Java 6.
Download Java 6 Update 18 here: http://javadl.sun.com/webapps/download/AutoDL?BundleId=37988
- From the menu bar, click on Tools and select Preferences.
- Click on the Advanced tab, and select Content from the list.
Note: Opera for Windows does not use Java, but an embedded version already inside the Opera Web browser. Opera for other platforms may support Java. Please consult your Opera platform documentation. For further information, please review the following Opera Support article: http://www.opera.com/support/kb/view/375/
I am unable to open emails from you. Why?
A few email programs don't have, or have limited support for digitally signed emails. We use digital signatures in our email communication in order to identify and verify ourselves as the messenger. Please consult the help documentation of your email program, or the vendor for assistance.
Where are the log files located?
On a PC you'll find them in \Documents and Settings\your name\fileflow or directly on you root folder (usually C:\).
On a Mac you'll find them in Macintosh HD/Users/your name/fileflow/.
I cannot download files. What is wrong?
This is because the file has been deleted, and is no longer available on the server. The date of deletion is specified in email notifications.
I have a proxy or firewall, which ports do you use?
We use the standard ports of http 80 and https 443 and these must be open for our services to function properly.
Why has my recipient not received the email notification?
If you recipient has not received the email notification, it has ended up in their spam/junk folder. We have taken precautions so that emails will not be caught in such filters, but it can happen in some cases. We recommend your recipient to add our notification system email address (
) to their contacts address book. After they add the contact, they will not have any problems receiving files from you.
How can I change my password?
Log in to your MyFileflow account. Account changes are made in the Home section.
How can I change my email?
Log in to your MyFileflow account
. Account changes are made in the Home section.
What do I do if I lose or forget my password?
Simply click on "Forgot your password?" located at the top right corner of the web site.
Where do I find my unique product identifier key?
In your MyFileflow account, next to your product.
I registered for a free trial, but I never received my password. What do I do?
If you haven't received the trial activation email, it has ended up in your spam/junk folder. We have taken precautions so that emails will not be caught in filters, but it can happen in some cases. Add our notification system email address (email@example.com
) to you contacts address book, and then click on Forget your password? [Link to Forget your password?]. An email will be immediately sent to you. Please let us know
if you still don't receive the email, and we will assist you as soon as possible.
How do I cancel my account and unsubscribe to your services?
In writing to our Billing Department
at least 30 days prior to expiration.